A. You must have a valid written prescription from an Australian veterinarian. The prescription indicates the dose, dosage frequency and duration that your pet requires the medicine and other important information our Dispensing Pharmacists need to dispense your order. If you don't have a prescription, you'll need to ask your vet. Read more on how to ask your vet for a prescription here. We are required by law to have the original hard copy paper prescription with your vet's original signature (not just a photo, scan or emailed copy) to be physically in our possession before our Dispensing Pharmacists dispatch your order. Please note that charges do apply if you place an order and do not provide us with a valid prescription.