As you may have heard, last night (1 September) Australia Post advised that they will be temporarily pausing all Parcel Post collections from eCommerce retailers in NSW, ACT and VIC from 7am Saturday 4 September until 7am Tuesday 7 September. Collections will continue in all other states and territories.
Our pharmacy based in Queensland, continues to dispatch and ship orders as quickly as possible but with current pandemic restrictions, all locations are unfortunately affected by Australia Post delays and this latest announcement may add an additional day or two to the delivery of your parcel if you live in NSW, ACT and VIC.
Please know that we will continue to do all we can to ensure you receive your order as quickly as possible but we appreciate your patience and understanding that this is completely out of our control.
You can visit the Australia Post website - auspost.com.au for the latest information on impacts across their network. If you have any questions about your order, please contact our customer service team.
Delivery Delays Update (24 August 2020)
Australia Post has today updated their information regarding delivery delays caused by Covid 19 Restrictions. Unfortunately there are still significant delays and as previously advised you should take these possible delays in to account when ordering. Australia Post continue to prioritise Express Post, and advise that while most parcels shipped via express post service arrive on time, some could take five business days or more to reach their destination. Australia Post gives no advice regarding ordinary mail but we recommend you continue to allow at least an additional 1 to 2 weeks for delivery of ordinary mail. To read the text of the full Australia Post update, click here. Once again we thank all our customers for their patience and understanding during this difficult time.
Delivery Delays Warning (17 April)
Unfortunately, because of the pandemic restrictions, Australia Post and courier services are advising all consumers within Australia to expect significant delays in the delivery of parcels and mail of up to an additional 1 to 2 weeks. These delays impact all retailers and all deliveries in all locations. Actually delivery times may vary, but orders that previously arrived in less than a week may now take 2-3 weeks or more. Even Express Post is experiencing delays and you should not expect overnight delivery of express post parcels.
Given these delays, we suggest you consider carefully before ordering online any products you need urgently or cold products (including Caninsulin) as neither we nor any other online retailer can guarantee that these orders will arrive in a timely manner or in good condition. If you live in a regional area, or in an area that you know is having or think might have postal delays, we recommend you do not order urgent products or cold products online until things return to normal. Please note that during the Covid pandemic our delivery insurance does not cover damage to cold items caused due to delays in delivery.
We continue to dispatch orders as quickly as possible after receipt of your script (usually same day or following business day) and orders are getting delivered, but it will take longer than usual and we recommend you factor these delays in to your ordering schedule. We appreciate your patience in this difficult time.
Dr Mark and the PetScripts Team
26 March Update
These are unprecedented times. Our pharmacists and pharmacy assistants, work in a real physical pharmacy and handle both human medicines and pet medicine prescriptions. As you have no doubt heard, the Covid-19 crisis has led to an enormous and unexpected increase in demand on pharmacies.
Currently our team are doing their best to fill all scripts and answer all questions as quickly as possible, however some delays are inevitable. Our previous advise regarding processing and delivery times (below) remains unchanged and we very much appreciate your patience and understanding. .
To assist us in managing this extraordinarily high demand and ensure that priority is given to urgent human and pet medicines, we ask that you please refrain from phoning us and instead send us an email at firstname.lastname@example.org and we will get back to you as soon as we can. If sending an email is not possible and no one is available to take our call, please leave a message and include both daytime and after-hours contact numbers and we will get back to you as soon as we are able however we must advise that we may not be able to return your call on the same day.
Once again, we appreciate your support in this difficult time.
- Dr Mark and the PetScripts Team
19 March 2020 Update
As you would expect, at PetScripts.com.au our vets, vet nurses, pharmacists,pharmacy assistants and other staff are busy taking steps to minimise the spread of COVID-19 and lessen any impact the current health crisis may have on our ability to supply you with the pet medicines your pets need.
At this time we are expecting that most of our customers will not be significantly inconvenienced by supply issues, provided everyone stays sensible and does not horde.
We do expect that there may be some items that go "out of stock" and we have had at least one supplier announce that they are implementing a “fair share policy” and will be proactively restricting the purchase of certain items. We will continue to do our best to fill all orders as and when they come in however stock outages may occur which are outside our control.
You should also be aware that Australia Post and other couriers have advised that certain changes are being made, some of which may cause additional delays to delivery. See below note from Australia Post.
In our offices, staff are continuing to receive, process and dispatch orders, and answer your queries via phone or email. We have implemented more stringent hygiene practices and and require the same of our contractors and customers to help slow the spread of this virus.
Unfortunately the above necessary arrangements may mean your order cannot be filled or does take a few days longer to reach you. We appreciate your patience in that regard, and understanding that these things are outside our control.
Look after yourself, your family, pets and friends.
- Dr Mark and the PetScripts Team
Note From Australia Post:
16 March 2020
Australia Post is taking action to help protect the health and safety of our staff and customers in relation to the spread of coronavirus COVID19.
From today, to minimise the risk of contracting or spreading coronavirus, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Australia Post is committed to continuing delivery throughout our network and as any disruptions resulting from Coronavirus occur, we will keep customers updated.
For more information, click here.