If for any reason you are not happy with any products in you order when you receive it, call us or send us an email (info@petscripts.com.au) and tell us why. Your order will be replaced or refunded orders if it arrived damaged or incomplete, where the product is not what you ordered or is not as described or otherwise in accordance with the Australian Consumer Law. However, we are unable to provide refunds or exchange simply because you ordered the wrong product, you changed your mind, you don't feel the product is working or because you no longer require the product.