Prescription FAQs

Q. Can I purchase a prescription medicine without a prescription?
A. You must have a valid written prescription from an Australian veterinarian. The prescription indicates the dose, dosage frequency and duration that your...
Fri, 9 Nov, 2018 at 3:35 PM
Q. My vet has put my pet on a prescription product, but has refused to write a prescription. What can I do?
A. In Australia, veterinarians are not obliged by law to write a prescription when requested, however most do so when asked. Some vets will charge a prescri...
Fri, 9 Nov, 2018 at 3:36 PM
Unable to obtain a prescription from your usual vet due to distance, scheduling difficulties or other reasons?
Use a mobile vet service such as PAWSSUM who offer in home veterinary care. PAWSSUM vets make house calls and take the time they need to focus solely on you...
Mon, 23 Nov, 2020 at 2:14 PM
Can you recommend a vet who is willing to write a prescription?
We don't recommend particular vets, however, a simple call to the vet clinic before you attend will usually help you identify vets who will write a pre...
Mon, 23 Nov, 2020 at 2:13 PM
How do I place an order with you?
Ordering from PetScripts is easy, and the process is similar to most online stores with the added benefit that you can upload a copy of your vet's pres...
Wed, 14 Nov, 2018 at 3:32 PM
Where do I post my original prescription?
Post your original prescription to (no stamp required): Reply Paid 87918 10 Dallas Parade  KEPERRA QLD 4054   If you're in a...
Mon, 14 Oct, 2019 at 10:03 AM
Can I fax or email my prescription?
We are required by law to have the original hard copy paper prescription with your vet's original signature (not just a photo, scan or emailed copy) to...
Mon, 23 Nov, 2020 at 2:15 PM
Can you keep my prescription repeats on file and save me time next time I place an order?
Our Dispensing Pharmacists can keep and fill repeats. Simply tick the checkbox during at checkout saying you give permission to keep repeats on file and whe...
Wed, 14 Nov, 2018 at 3:35 PM
How do I know how many repeats I have left?
If you're not sure how many repeats you have left, check the dispensing label attached to your most recent order which shows the number of remaining re...
Wed, 14 Nov, 2018 at 3:37 PM
Do prescriptions have an expiry date?
Prescriptions are valid for 12 months, so make sure you order the products covered by the prescription (including any repeats) within 12 months.
Wed, 14 Nov, 2018 at 3:44 PM