How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Got a question? Try asking our PetScripts virtual assistant Penny!
Q. Can I purchase a prescription medicine without a prescription?
Q. My vet has put my pet on a prescription product, but has refused to write a prescription. What can I do?
Unable to obtain a prescription from your usual vet due to distance, scheduling difficulties or other reasons?
Can you recommend a vet who is willing to write a prescription?
How do I place an order with you?
See all 16 articles
Price and Product FAQs
Are all the products on your website exactly the same as my vet sells?
How can your prescription pet product prices be so cheap?
Do you price match?
I have pet insurance which covers drugs purchased from my vet. Will my purchase through PetScripts be covered by my insurance?
I can't find the product I'm looking for listed on your website, can you get it in for me?
See all 7 articles
Ordering & Delivery FAQs
I want to change my order, what do I need to do?
How will my order be delivered?
Your website says a product requires refrigeration. How do you ship it?
How long will my order take to arrive?
How much does shipping cost?
See all 9 articles
What is your email address?
Getting started with us
Orders and refunds
Gifts and coupons
Help Desk Software