PetScripts

FAQ 1

• Christmas and New Year Hours 2019/2020

Ask Penny! 1

• Got a question? Try asking our PetScripts virtual assistant Penny!

Prescription FAQs 18

• Q. Can I purchase a prescription medicine without a prescription?
• Q. My vet has put my pet on a prescription product, but has refused to write a prescription. What can I do?
• Unable to obtain a prescription from your usual vet due to distance, scheduling difficulties or other reasons?
• Can you recommend a vet who is willing to write a prescription?
• How do I place an order with you?

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Price and Product FAQs 7

• Are all the products on your website exactly the same as my vet sells?
• How can your prescription pet product prices be so cheap?
• Do you price match?
• I have pet insurance which covers drugs purchased from my vet. Will my purchase through PetScripts be covered by my insurance?
• I can't find the product I'm looking for listed on your website, can you get it in for me?

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Ordering & Delivery FAQs 9

• I want to change my order, what do I need to do?
• How will my order be delivered?
• Your website says a product requires refrigeration. How do you ship it?
• How long will my order take to arrive?
• How much does shipping cost?

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Contact Us 2

• Contact Us
• What is your email address?