PetScripts
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Important Covid 19 Update
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Delivery Delays Warning Updated 23 November 2020 - IMPORTANT COVID 19 UPDATE
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Got a question? Try asking our PetScripts virtual assistant Penny!
Prescription FAQs
21
Q. Can I purchase a prescription medicine without a prescription?
Q. My vet has put my pet on a prescription product, but has refused to write a prescription. What can I do?
Unable to obtain a prescription from your usual vet due to distance, scheduling difficulties or other reasons?
Can you recommend a vet who is willing to write a prescription?
How do I place an order with you?
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Price and Product FAQs
8
Are all the products on your website exactly the same as my vet sells?
How can your prescription pet product prices be so cheap?
Do you price match?
I have pet insurance which covers drugs purchased from my vet. Will my purchase through PetScripts be covered by my insurance?
I can't find the product I'm looking for listed on your website, can you get it in for me?
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Ordering & Delivery FAQs
20
I want to change my order, what do I need to do?
How will my order be delivered?
Your website says a product requires refrigeration. How do you ship it?
How long will my order take to arrive?
How much does shipping cost?
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Backorder and Out of Stock Notices
Backorder and Out of Stock Notices
22
Tramadol No Longer Available (March 2020)
Neomercazole Currently Unavailable (23 Oct 2020)
Semintra Currently Unavailable (15 October 2020)
Felimazole Currently Unavailable (Updated 27 October 2020)
Ovarid 20mg Unavailable (March 2020)
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