Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mind or you ordered the wrong thing so please keep this in mind when ordering from us. If we've made a mistake with your order, or the products are not as described or not fit for purpose or you're otherwise covered by the Australian consumer law we will, of course, give you a refund. Please contact us before returning products in this circumstance so we can establish the problem and rectify it as quickly as possible. To ensure the highest levels of animal safety, all products returned to us will be appropriately disposed of, even if you're not entitled to a refund, and cannot be returned to you.