Ordering & Delivery FAQs

I want to change my order, what do I need to do?
Please contact us immediately on 1300 738 777 or email our customer service team at info@petscripts.com.au Our Dispensing Pharmacists try to dispatch orde...
Thu, 15 Nov, 2018 at 9:26 AM
How will my order be delivered?
Your order will be delivered via Australia Post eParcel or by courier company such as DHL or CouriersPlease. It will generally be packed in a box or padded ...
Thu, 15 Nov, 2018 at 9:27 AM
Your website says a product requires refrigeration. How do you ship it?
Items that require refrigeration are packed in a styrofoam box with ice brick(s). Please note items that require refrigeration can only be delivered by expre...
Fri, 7 Dec, 2018 at 2:31 PM
How long will my order take to arrive?
We usually say to allow 5 business days for delivery within Australia from the date your original prescription is received. However, most of our customers f...
Thu, 15 Nov, 2018 at 9:28 AM
How much does shipping cost?
Our shipping charge is just $9.95* for postage, handling and insurance** for each order delivered anywhere in Australia. You can upgrade to Express delivery...
Thu, 15 Nov, 2018 at 9:29 AM
Can I collect my order?
To keep our prices down, we do not operate a physical pharmacy shop front and do not offer a collection service.
Thu, 15 Nov, 2018 at 9:29 AM
Is shopping with PetScripts secure?
Buying online from PetScripts is safe and reliable. To ensure your information and payments are secure we use the latest available encryption technology (a...
Thu, 15 Nov, 2018 at 9:30 AM
I have products I no longer need, can I return them for a refund?
Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mi...
Thu, 15 Nov, 2018 at 9:31 AM
What if I have more questions?
 If you have any questions on our products or service, please email info@petscripts.com.au or call 1300 738 777 between 9:00 am and 4:30 pm Eastern Standard...
Thu, 15 Nov, 2018 at 9:31 AM