Ordering & Delivery FAQs

I want to change my order, what do I need to do?
Please contact us immediately on 1300 738 777 or email our customer service team at info@petscripts.com.au Our Dispensing Pharmacists try to dispatch orde...
Thu, 15 Nov, 2018 at 9:26 AM
How will my order be delivered?
Your order will be delivered via Australia Post eParcel or by courier company such as DHL or CouriersPlease. It will generally be packed in a box or padded ...
Mon, 23 Nov, 2020 at 12:55 PM
Your website says a product requires refrigeration. How do you ship it?
Items that require refrigeration (such as Caninsulin) are packed in a styrofoam box with ice brick(s). Please note items that require refrigeration can only...
Mon, 23 Nov, 2020 at 1:01 PM
How long will my order take to arrive?
We usually say to allow 5 business days for delivery within Australia from the date your original prescription is received. However, most of our customers f...
Thu, 15 Nov, 2018 at 9:28 AM
How much does shipping cost?
Our standard shipping charge for ordinary orders up to 1kg is $9.95 which includes postage, handling and insurance for each order delivered anywhere in Aust...
Mon, 23 Nov, 2020 at 12:54 PM
Can I collect my order?
To keep our prices down, your order my be dispensed from different pharmacies so unfortunately no, we do not offer a click and collect service, only delivery...
Wed, 9 Oct, 2019 at 5:56 PM
Is shopping with PetScripts secure?
Buying online from PetScripts is safe and reliable. To ensure your information and payments are secure we use the latest available encryption technology (a...
Mon, 23 Nov, 2020 at 1:03 PM
I have products I no longer need, can I return them for a refund?
Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mi...
Thu, 15 Nov, 2018 at 9:31 AM
What if I have more questions?
 If you have any questions on our products or service, please email info@petscripts.com.au or call 1300 738 777 between 9:00 am and 4:30 pm Eastern Standard...
Thu, 15 Nov, 2018 at 9:31 AM
How Do I Upload a Script After Purchase?
To make our order preparation faster and more accurate we appreciate you uploading your prescription during the order process. For a guide on how to do that,...
Fri, 21 Feb, 2020 at 6:36 PM