Ordering & Delivery FAQs

Free Shipping Over $99!
Due to the great response we've received, we're extending our free shipping offer and we're offering free Standard shipping on all orders ove...
Mon, 18 Apr, 2022 at 3:02 PM
I want to change/cancel my order, what do I need to do?
Quick Answer: Get in contact with us as soon as possible. Please contact us immediately on 1300 738 777 or email our customer service team at info@pets...
Mon, 7 Feb, 2022 at 2:54 PM
How will my order be delivered?
Quick Answer: Your order will be delivered via Australia Post eParcel or by courier.   Orders are generally packed in a box or padded envelope.    Items...
Thu, 3 Feb, 2022 at 4:12 PM
My product requires refrigeration. How do you ship it?
Quick Answer: Items that require refrigeration are packed in a Styrofoam box with ice bricks and must be posted by Express Post.     PetScripts dispatche...
Wed, 18 May, 2022 at 4:15 PM
How much does shipping cost?
Quick Answer: For average weight items that don’t require cold shipping, standard shipping  has been reduced to $4.95 for a limited time and orders over $99...
Mon, 18 Apr, 2022 at 2:59 PM
Can I collect my order?
Quick Answer: Unfortunately, no – we only deliver.   To keep our prices low, PetScripts doesn’t run a store-front, and your order may be dispensed from an...
Thu, 3 Feb, 2022 at 4:13 PM
Is shopping with PetScripts secure?
Buying online from PetScripts is safe and reliable. To ensure your information and payments are secure we use the latest available encryption technology (a...
Mon, 23 Nov, 2020 at 1:03 PM
I have products I no longer need, can I return them for a refund?
Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mi...
Thu, 15 Nov, 2018 at 9:31 AM
What if I have more questions?
 If you have any questions on our products or service, please email info@petscripts.com.au or call 1300 738 777 between 9:00 am and 4:30 pm Eastern Standard...
Thu, 15 Nov, 2018 at 9:31 AM
How Do I Upload a Script After Purchase?
To make our order preparation faster and more accurate we appreciate you uploading your prescription during the order process. For a guide on how to do that,...
Fri, 21 Feb, 2020 at 6:36 PM