Ordering & Delivery FAQs
Due to the great response we've received, we're extending our free shipping offer and we're offering free Standard shipping on all orders ove...
Mon, 18 Apr, 2022 at 3:02 PM
Quick Answer: Get in contact with us as soon as possible. Please contact us immediately on 1300 738 777 or email our customer service team at info@pets...
Mon, 7 Feb, 2022 at 2:54 PM
Quick Answer: Your order will be delivered via Australia Post eParcel or by courier. Orders are generally packed in a box or padded envelope. Items...
Thu, 3 Feb, 2022 at 4:12 PM
Quick Answer: Items that require refrigeration are packed in a Styrofoam box with ice bricks and must be posted by Express Post. PetScripts dispatche...
Wed, 18 May, 2022 at 4:15 PM
Quick Answer: For average weight items that don’t require cold shipping, standard shipping has been reduced to $4.95 for a limited time and orders over $99...
Mon, 18 Apr, 2022 at 2:59 PM
Quick Answer: Unfortunately, no – we only deliver. To keep our prices low, PetScripts doesn’t run a store-front, and your order may be dispensed from an...
Thu, 3 Feb, 2022 at 4:13 PM
Buying online from PetScripts is safe and reliable. To ensure your information and payments are secure we use the latest available encryption technology (a...
Mon, 23 Nov, 2020 at 1:03 PM
Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mi...
Thu, 15 Nov, 2018 at 9:31 AM
If you have any questions on our products or service, please email info@petscripts.com.au or call 1300 738 777 between 9:00 am and 4:30 pm Eastern Standard...
Thu, 15 Nov, 2018 at 9:31 AM
To make our order preparation faster and more accurate we appreciate you uploading your prescription during the order process. For a guide on how to do that,...
Fri, 21 Feb, 2020 at 6:36 PM