Ordering & Delivery FAQs
Please contact us immediately on 1300 738 777 or email our customer service team at info@petscripts.com.au Our Dispensing Pharmacists try to dispatch orde...
Thu, 15 Nov, 2018 at 9:26 AM
Your order will be delivered via Australia Post eParcel or by courier company such as DHL or CouriersPlease. It will generally be packed in a box or padded ...
Mon, 23 Nov, 2020 at 12:55 PM
Items that require refrigeration (such as Caninsulin) are packed in a styrofoam box with ice brick(s). Please note items that require refrigeration can only...
Mon, 23 Nov, 2020 at 1:01 PM
We usually say to allow 5 business days for delivery within Australia from the date your valid prescription is received. However, most of our customers fi...
Wed, 30 Jun, 2021 at 1:59 PM
Our standard shipping charge for ordinary orders up to 1kg is $9.95 which includes postage, handling and insurance for each order delivered anywhere in Aust...
Mon, 23 Nov, 2020 at 12:54 PM
To keep our prices down, your order my be dispensed from different pharmacies so unfortunately no, we do not offer a click and collect service, only delivery...
Wed, 9 Oct, 2019 at 5:56 PM
Buying online from PetScripts is safe and reliable. To ensure your information and payments are secure we use the latest available encryption technology (a...
Mon, 23 Nov, 2020 at 1:03 PM
Unfortunately as the products we sell are prescription only items they cannot be returned simply because you no longer need them, you've changed your mi...
Thu, 15 Nov, 2018 at 9:31 AM
If you have any questions on our products or service, please email info@petscripts.com.au or call 1300 738 777 between 9:00 am and 4:30 pm Eastern Standard...
Thu, 15 Nov, 2018 at 9:31 AM
To make our order preparation faster and more accurate we appreciate you uploading your prescription during the order process. For a guide on how to do that,...
Fri, 21 Feb, 2020 at 6:36 PM