Your order will be delivered via Australia Post eParcel or by courier company such as DHL or CouriersPlease. It will generally be packed in a box or padded envelope and a signature will be required upon delivery so please use a delivery address where someone will be home during normal delivery times. Items that require refrigeration are packed in a styrofoam box with ice brick(s).  

All orders are your responsibility once delivered to your address (whether or not someone is home to accept collection). If you have given us or the delivery company (such as Australia Post) "authority to leave" you are confirming that it is safe to leave the item at your premises if no one is home, and we cannot accept any responsibility for loss, theft or damage once delivered). Please note under Australia Post rules effective from 2 April 2017, you will be deemed to have given "authority to leave" if the post office staff member believes it is safe to do so unless you expressly opt out. 

Please note we are not responsible for loss or delay if you have provided an incorrect or incomplete address, and additional charges may apply if products are returned to us or if delivery has to be re-attempted for any reason.