Quick Answer: Items that require refrigeration are packed in a Styrofoam box with ice bricks and must be posted by Express Post.



PetScripts dispatches such items on Mondays or Tuesdays to ensure they arrive cold. We charge a postage fee of $29.95 which covers the Express Post, and the additional costs of cold storage packaging.


Express Post is limited to postcodes within the Australia Post Express Network


Shipping insurance covers replacement or refund for damage or loss in transit, up to the value of $500 per order. Heat or temperature variations during transit are not covered, including damage from delayed delivery.

** COVID-19 Notice ** 

Current pandemic impacts mean that customers may experience significant delays in the delivery of parcels and mail by Australia Post and courier services, including Express Post for cold shipping. These delays impact all retailers and all deliveries to all locations.  We recommend carefully considering the purchase of any cold delivery products (including Caninsulin).