Prescription FAQs

I placed an order with you but you've declined to fill it, how come?
If you do not provide an original valid prescription from an Australian veterinarian, your order cannot and will not be filled. Please don't place an o...
Wed, 14 Nov, 2018 at 3:44 PM
Can I speak to a pharmacist or veterinarian?
Please call us on 1300 738 777 if you wish to ask a pharmacist or veterinarian a question about your order or a product you have a prescription for and wish...
Wed, 14 Nov, 2018 at 3:46 PM
Can I order over the counter (non-prescription) products from you?
PetScripts is dedicated to helping Australian pet owners buy affordable prescription products for their animals from registered Australian Pharmacists. This...
Wed, 14 Nov, 2018 at 3:51 PM
I live outside Australia, can I order from PetScripts?
Only orders to Australian addresses will be filled and only after the provision of a valid prescription from an Australian veterinarian. Orders with a deliv...
Wed, 14 Nov, 2018 at 3:54 PM
I’m not happy with my order, what can I do?
If for any reason you are not happy with any products in you order when you receive it, call us or send us an email (info@petscripts.com.au) and tell us why...
Wed, 14 Nov, 2018 at 4:13 PM
Can I get a compounded medicine through PetScripts?
Yes you can! If you're vet has written you a prescription for a compounded medicine (i.e. one that our pharmacists have to prepare) we can generally ha...
Wed, 14 Nov, 2018 at 4:14 PM
I have a dog with itchy skin, can you help?
Itchy skin in pets can have numerous causes. Some require treatment with prescription skin medicines and some can be treated with over the counter products. ...
Fri, 12 Jul, 2019 at 10:36 AM
Problems logging in?
If you're having problem logging in, first make sure you're using the correct email address, and try clearing your cache. If that still doesn'...
Fri, 12 Jul, 2019 at 10:38 AM