Ordering & Delivery FAQs
If you're having problems applying a coupon, check that it is in date and valid for the order you are placing. If you have a valid coupon but can't g...
Thu, 12 Mar, 2020 at 3:19 PM
Quick Answer: There are two ways - (1) choose Express Post delivery during checkout, and/or (2) send us your original prescription via Express Post, if post...
Tue, 30 Aug, 2022 at 12:47 PM
If you've ordered from us before you can use the 're-order" function that you will find located in "my account" once you click in to y...
Thu, 29 Oct, 2020 at 10:15 AM
PetScripts stopped accepting Zip pay as a payment method on 23 November 2020. Unfortunately Zippay, Afterpay and other "buy now pay later" service...
Mon, 23 Nov, 2020 at 1:08 PM
On 23 November 2020, PetScripts upgraded to a faster, more powerful web platform. Unfortunately as part of this transition, we were unable to transfer detai...
Mon, 23 Nov, 2020 at 5:22 PM
If you've forgotten your password or need to reset your password, simply visit this link to reset it: https://www.petscripts.com.au/customer/account/forg...
Wed, 25 Nov, 2020 at 4:29 PM
On 23 November 2020, PetScripts upgraded to a faster, more powerful web platform. Unfortunately as part of this transition, we were unable to transfer detai...
Mon, 7 Dec, 2020 at 9:09 AM
If you are having problems completing your order, make sure you've filled out all the necessary fields in the checkout (including ticking the "acce...
Mon, 7 Dec, 2020 at 9:12 AM
When uploading your script, please ensure that the file size of the image is less than 5000kb. If the image is bigger than 500kb you will get a warning sayi...
Fri, 18 Mar, 2022 at 4:42 PM
Australia Post has started to phase out handwritten 'sorry we missed you' cards (also called "carding") – a change they say is aimed to p...
Fri, 2 Jun, 2023 at 3:28 PM